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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
- Standard Shipping Charge Rate
- We uses EMS, TNT or DHL for all of our shipping to anywhere in the world. We also insure all of our packages. Shipping charges are calculated on the weight of the items for each separate order placed. In the case of a multiple item order being shipped to multiple addresses, shipping is applied per address and calculated based on the total weight of all items being shipped to that address. Normally a wedding gown weights between 2.6 – 3.0 kilograms, bridesmaids dress weights between 1.0 – 1.5 kilograms, and flower girl dress weights under 1.0 kilograms.
- A street address is required for delivery.
- Merchandise will be delivered standard Air-express door to door,
- Which takes approximately 7-10 business days.
- Delivery times do not include processing time.
- Shipping cost
- Our products are shipped out every day, from Monday to Saturday, except holidays. Most orders placed on weekdays will be shipped that same day, while orders placed on weekends will be shipped the following Monday. Considering you will be worried about the question that when the wedding dress you have ordered will arrive at your country and appear in front of you. We will inform you with tracking No. by email as soon as your order is shipped out when we got it from the express company.
- You will receive an e-mail confirmation with your tracking number. 24 hours after you receive your tracking number, you will be able to track your order online at
- http://www.ems.com.cn/english-main.jsp
- http://www.tnt.com/express/en_cn/site/home.html
- http://www.cn.dhl.com/publish/cn/en.high.html
- Delivery times vary depending on the country of destination. North American and Asian orders will usually be delivered within 4-6 days of the shipped date. All other orders will be delivered within 7-10 days of the shipped date.
- Usually we will use TNT to ship our products to Italy, Netherlands, Germany, Korea and Russia.
- The shipping fee will according to the price of the express company at that time.
Privacy & Security
- We are committed to maintaining your confidence and administers the following Privacy Policy to protect the personally identifiable information you provide on our website.
- What information do we collect on this website? How do we use it?
- We collects information online to meet your requests. When you join our registry, we ask for your name, address, phone number, and e-mail address. While it is not required, we also ask for additional information about you as well as specific bridal party and wedding information. This allows us to send you information about special events and offers tailored to your needs. We use a third party advertising company to deliver ads on our behalf across the Internet. To help make our information more useful to our visitors, we may collect anonymous information about your visits to our website and about your interaction with our ads. We do not collect any personally identifiable information through the use of this technology.
- What are cookies?
- Cookies are small pieces of information stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifiable information. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this action. Our website uses cookies to ensure you are not shown the same content repeatedly, to deliver information that is specific to your interests, and to save your password so you do not have to re-enter it each time you visit our site.
- Will we disclose the information collected to outside parties?
- The personally identifiable information we collect on our website is used so we can provide you with the best possible shopping experience. East bridal may share your with select retailers so you are provided with offers we believe will be of interest to our customers. If you wish to permanently opt out of these offers, please send an e-mail to. We may also use non-identifying information to improve the design of our website and to share with our advertisers. As an example, we may tell an advertiser that a given number of individuals visited a certain area on our website or that a given number of individuals who filled out our registration form are from a certain region of the world. We will not disclose anything that could be used to identify those individuals.
- How does we protect customer information?
- We protect all the customer data we collect on our website. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented state-of-the-art procedures to safeguard and secure the information we collect.
- Is there anything else I should know?
- Please keep in mind that whenever you voluntarily disclose personally identifiable information online such as through e-mail that information can be collected and used by others. In addition, the privacy policies of other websites will vary, while others may not state privacy policies.
- In short, if you provide personally identifiable information online that is accessible to the public, you may receive unsolicited messages from other parties in return. It is ultimately your responsibility to maintain the secrecy of your personally identifiable information to the extent you feel comfortable. We encourage you to be careful and to ask questions before you disclose your personally identifiable information to others.
- If you have ang question ,please feel free to send an e-mail to:eastbridal@yahoo.com.cn.
Returns & Replacements
- 1 The following is a list of items that cannot be exchanged or returned:
- We do not accept returns on any custom made order which includes dress in CUSTOM SIZE, COLOR or DESIGN. ALL SALES ARE FINAL for custom made dresses.
- We don't accept any dress for exchange.
- We don't accept any dress changed the color.
- Absolutely no returns will be accepted after the wedding date.
- Accessory items such as wraps, jackets, gloves, or fabric made specifically for you.
- Products that have been modified or altered in any way.
- Discontinued and/or clearance sale items.
- Can I return and exchange items?
- Since all dresses are made to order (manufacturers start making your dress at time of order, they do not keep inventory of any dresses). We can not accept any returns, exchanges or issue refunds. Therefore, it is the customer’s responsibility to order the right size, color, style since all sales are final.
- If you have any problems with your order please Contact Us who will give you reasonable suggestions.
- 2 Return Requirements:
- We just accept return if our dress not good quality and damage during the delivery and other reason.
- Please email contact if our dress not good quality as soon as you received the dress.
- Shipping charges are not refundable.
- Unauthorized returns may be refused and sent back to the customer.
- Can I return for refund?
- Cause the dresses on our website you ordered are all tailored according to your measurement. We can not arrange return and refund to the customers, unless obvious quality problem with the dress you order you can return the dress for refund. If you have such problems, please feel free to Contact Us.
- 3 Return Procedure:
- if your dress can be return, we will email you the Return Authorization numbder.
- Print the Return Authorization Form that will be emailed to you once your request has been accepted.
- Return the product in the original box with packing materials along with the RA receipt and original packing slip.
- Be sure to insure your return package, as we are not responsible for any items that are lost/damaged in return shipment. No refund will be given for damaged items.
- Returned items must be post marked within 3 days after receipt of RA.
- The package must be received within 7 days of receipt of your order.
Ordering
- You may have four ways to order as follow:
- <1>Ordering Online
- Just follow these five easy steps to place an order on our website:
- 1.Place an order on our website
- 2.Registration / Sign-in/ directly to Check out
- 3.Enter / View Billing Information
- 4.Enter / View Shipping Information
- 5.Final Checkout
- To make a purchase online, simply choose a style size and color and click on the "Add to Cart" button for the item(s) you wish to purchase. If Payment via Paypal account, when you are finished shopping, click on the "Proceed to Checkout" button to begin the checkout process. If Payment via Credit Card, when you fill in order information, please submit it. If you encounter problems when making your online purchase, call our customer service department at 0086-21-54814602.
- <2>You may also click “Live chat”, and contact with our customer service to complete your order.
- <3>If you don’t want to order online, follow these steps:
- 1 View our website http://www.bridaldressmall.com to Choose the item you want first and write the item number.
- 2 Email the item number and your special require to us by EMAIL eastbridal@yahoo.com.cn OR MSN eastbridal@hotmail.com Please include the following information: style number, color, size, your name and billing address, payment information, phone number, shipping address, and delivery time.
- <4>You may also contact with our customer service at eastbridal@yahoo.com.cn They will help you to make your order then.
Payment, Pricing & Promotions
- 1 Western Union
- Western Union is fastest way to transfer money worldwide.
- With its cheaper charge and convenient office locations, we are willing to accept this payment method.
- You can also use credit card to do transfer with Western Union. You can simply click http://www.westernunion.com and you can finish the whole process online.The information you need when making the money transfer for the item you won is listed below.
- Note：after you send payment through Western Union, Please email your western union control number, order number,order amount, sender’s first name and last name,sender’s address and country and sender’s phone number to: eastbridal@yahoo.com.cn after you send payment through Western Union.
- 2 Moneygram
- Moneygram is as fast as Western Union, it is one of the fastest way to transfer money worldwide.
- we also accept this way of payment.
- You can also use credit card to do transfer with Moneygram.
- You can click www.moneygram.com to finish the payment.
- The information you need when making the money transfer for the item you won is listed below.
- Note：after you send payment through Moneygram, Please email your Moneygram control number, order number,order amount, sender’s first name and last name,sender’s address and country and sender’s phone number to: eastbridal@yahoo.com.cn.
- We want to remind all customers that they are responsible for all local Moneygram handling fees. Therefore, customers should confirm the total payment amount with their local Moneygram.
- 3 Paying with bank to bank wire transfer.
- Payment is sent directly from your bank to our bank account in China.
- Below is the information you need for the transfer:
- 4 PayPal
- We accept all methods of payment through PayPal including Visa, Mastercard, Discover, American Express, We are PayPal Verified. If you have not PayPal accounts, you can pay your order by your credit cards(Visa, MasterCard) still. For your protection, we screen credit card orders for potential fraud. Please ensure that your billing and shipping addresses are exactly correct, to avoid delays in order processing. Incorrect information may cause a delay in the processing of your order. Your order may also be delayed if additional verification of billing information is necessary.
- IF you have any other questions concerning the payment, please feel free to contact our server by email:eastbridal@yahoo.com.cn.
Viewing Orders
- The Order Manager provides multiple ways to view orders in your Store.Each order is assigned a unique number when it comes in. These numbers start at 485 and count up. For security reasons, credit card numbers are deleted 30 days after the order has been retrieved. There is no way to retrieve numbers once they have been deleted, so be sure to process credit card transactions promptly.
- To get to the Order Manager:
- 1.Sign in to your account.
- 2.Go to the Store Manager.
- 3.Click the "Orders" link appearing in the Process column.
- Tip: To alert you to new orders, the Orders link will appear with a red asterisk Orders* when your store has received new orders.
- View (range)
- The View (range) button allows you to view multiple orders on one screen. This can be helpful for processing multiple orders at once.
- To view a range of order:
- 1.From the Order Manager, enter the numbers of the range of order you wish to view in the "from" and "to" fields.
- 2.Click "View" next to the field.The Order Retrieve page displays all of the selected orders. You can then process or review and change the status of these order.
Updating Account Information
- When you make a sale on bridaldressmall.com, bridaldressmall.com collects the credit card payment from your buyer. We pay you by direct deposit (ACH) to your checking account. The balance of your accumulated sales is calculated on the 15th of each month and on the last day of each month.
- Your payment will be deposited to your checking account approximately 7 business days after the end of the selling period (either the 15th or the end of the month). When we're preparing to deposit money to your checking account, we'll send you an email letting you know what date to expect the money.
- For instance, if you have a pending payment of $100 at the end of the month, you should expect a deposit of $100 to your checking account about 7 days later, not including weekends or holidays.
- It is important to note that direct deposit won't be made to savings accounts.
- If your banking information is incorrect, go to your "My Account" page and click "Seller Payment Method". Click "Edit Payment Method" which will take you to a page where you must reenter the checking account number you have on file. Do not enter your new number, as this will not match what is already on file.
- If you successfully enter the current account number, the next page has fields you can fill in to change the name, routing number and/or checking account number. To save changes, reenter the checking account number you wish to have on your account in the Confirm Checking Account Number field. This must match exactly what is in the Checking Account Number field. Also note that you must enter and confirm your checking account number, even if you are only changing the name or bank routing number.
- If you have followed these steps and are still having difficulties with your payment or checking information, please write to : eastbridal@yahoo.com.cn.
| Beneficiary | MEI YONG GUO First Name: YONG GUO Last Name: MEI |
| City | Shanghai |
| Country | China |
| Address | Room502,No2,1701Lane, Luoxiu Road, Shanghai |
| Telephone | +86-21-54814602 |
| Beneficiary | MEI YONG GUO First Name: YONG GUO Last Name: MEI |
| City | Shanghai |
| Country | China |
| Address | Room502,No2,1701Lane, Luoxiu Road, Shanghai |
| Telephone | +86-21-54814602 |
Beneficiary Name: |
MEI YONG GUO (First Name: YongGuo Last Name: Mei) |
Beneficiary Address |
Room502,No2,1701Lane, Luoxiu Road, Shanghai |
Bene’s Banker Name: |
Bank of China, Shanghai, |
Swift Code |
BKCHCNBJ300 |
Bank Account |
4039503-0188 070624- 8 |
Bank Address |
Meilong Sub-branch No.260 Meilong Road, Shanghai,China |